1. Introduction

Eco Pioneer Innovations (“EPI“, “we“, “us” or “our“), trading under the brand Lumiset, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit https://www.lumiset.in or interact with us in any other way. It applies to all visitors, customers and users of our BPA‑free, melamine‑free and microwave‑safe dinnerware and children’s toys offered through our e‑commerce platform.

2. Scope

This Policy governs the processing of information that directly or indirectly identifies you (“Personal Data“) in accordance with:

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (India); and
• Any other data‑protection laws in the jurisdictions in which we operate.

3. Information We Collect

Category	Examples	How We Collect
Personal Identifiers	Name, email address, telephone number, postal / billing / shipping address	Account registration, checkout forms, customer support communications
Payment Data	Cardholder name, masked card number, UPI ID	Encrypted capture at checkout via PCI‑DSS–compliant payment gateways
Device & Usage Data	IP address, browser type, operating system, referring URLs, pages viewed, time‑stamp, click‑stream data	server logs, cookies, pixels, SDKs
Marketing & Preference Data	newsletter opt‑ins, wish‑lists, survey responses, product reviews	explicit consent forms, on‑site interactions
Children’s Data	We do not knowingly collect data from anyone under 18 years. See clause 12.

4. How We Use Your Information

We process Personal Data only when we have a lawful basis. Typical purposes include:

1. Contract fulfilment – to create accounts, process and deliver orders, handle returns and provide customer service.
2. Legitimate interests – to improve and secure our website, prevent fraud, generate analytics and develop new products.
3. Consent – to send promotional emails, SMS or push notifications; you may withdraw consent at any time.
4. Legal obligations – to maintain records, comply with tax and accounting rules, and respond to lawful requests.

5. Sharing & Disclosure

We never sell or rent your Personal Data. We may share it only:

• With service providers such as payment processors, fulfilment partners, cloud‑hosting, customer‑support and marketing‑automation vendors who act under written instructions and confidentiality obligations.
• For legal reasons – to courts, regulators or law‑enforcement authorities when required by law or necessary to protect rights, safety or property.
• Business transfers – in connection with a merger, acquisition or sale of assets, provided the recipient honours this Policy.

6. Cookies & Similar Technologies

We use first‑ and third‑party cookies, pixel tags and local‑storage objects to:

• keep you signed in and remember cart items;
• analyse site traffic and performance (e.g. Google Analytics);
• personalise content and measure campaign effectiveness.
  You can control cookies through your browser settings or opt‑out via our Cookie Preferences banner.

7. Data Security

We employ industry‑standard safeguards, including TLS 1.3 encryption, secure server infrastructure, role‑based access controls and periodic penetration testing. Although no method of transmission over the Internet or electronic storage is 100 % secure, we continuously improve our defences to mitigate risks.

8. Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law (e.g., tax regulations) or to resolve disputes. Order‑related records are typically stored for 8 years under Indian tax law.

9. International Transfers

Your information may be processed in countries outside your jurisdiction where our servers or service providers are located (currently India). We rely on Standard Contractual Clauses or equivalent safeguards for such transfers.

10. Consent

By using our website, you agree to the collection and use of information in accordance with this policy. You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Service.

11. Your Rights

Depending on your location, you may have the right to:

• Access, correct or update your Personal Data;
• Request erasure (“right to be forgotten”);
• Restrict or object to processing;
• Data portability;
• Withdraw consent for marketing at any time;
  To exercise these rights, email support@lumiset.in.

12. Third‑Party Links

Our website may contain links to external sites (e.g., courier tracking). We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. We do not control and are not responsible for the privacy practices of such sites. We recommend that you review their privacy policies.

 

13. Children’s Privacy

Lumiset does not knowingly collect Personal Data from children under 18. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly. By using this site, you represent that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

14. Changes to This Policy

We may update this Policy periodically. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Continued use of our services after such changes constitutes your acceptance of the revised Policy.

15. Contact Us

Data Protection Officer / Grievance Officer
Eco Pioneer Innovations,
# 890, MSR Square, 1^st Floor, 1^stMain Road, AECS Layout ‘B’ Block,   Singasandra, Bengaluru 560 068, Karnataka, India
📧 support@lumiset.in | 📞 +91 89516 55194

Thank you for choosing Lumiset. Your trust means everything to us.